Compare Jira Service Management vs GLPI

Crozscore

Jira Service Management

86%

• User Happiness: 80%
• Press Buzz: 66%
• User Trend: no significant changes

GLPI

89%

• User Happiness: 90%
• Press Buzz: 59%
• User Trend: interest falling

About Jira Service Management

Deliver fast, exceptional IT service
Provide IT service and support without the cost and challenges of traditional ITSM solutions. Our affordable and transparent pricing lets you get started fast and deliver value quickly. Spin up new services with Jira Service Desk’s user-friendly, codeless setup and configuration.
Shape your processes to align with the way you work
Start with ITIL best practices out-of-the-box and adapt your service management processes with ease to fit the way your teams work. Customize service delivery to your organization’s specific requirements with our advanced ecosystem of integrations and marketplace apps.
Resolve issues quickly as a collaborative team
Bring development, operations, and support teams together using a single platform to speed service requests through to changes and releases. Take advantage of deep integrations with other Atlassian products, like Jira Software, Confluence, Statuspage, and Opsgenie, allow for a seamless experience so teams collaborate easily and quickly.
Extend Jira Service Desk with integrations
An extensive marketplace of 1,000+ trusted applications & integrations ensures Jira Service Desk can be custom-fit for any use case.

About GLPI

GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial, and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

Features

Jira Service Management

• 2-Factor Authentication
• Analytics
• Anti-Virus
• API
• Batch Permissions & Access
• Chat
• Contact Management
• CRM Integration
• Customer Management
• Data Export
• Data Import
• Email Integration
• External Integrations
• Multi-User
• Notifications
• Password & Access Management
• Project Management
• Organization Management
• Malware Protection
• SAP Integration
• Bug Tracking
• Escalation Management
• Real-time Alerts
• Incident Management
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

GLPI

• 2-Factor Authentication
• Analytics
• Anti-Virus
• API
• Batch Permissions & Access
• Chat
• Contact Management
• CRM Integration
• Customer Management
• Data Export
• Data Import
• Email Integration
• External Integrations
• Multi-User
• Notifications
• Password & Access Management
• Project Management
• Organization Management
• Malware Protection
• SAP Integration
• Bug Tracking
• Escalation Management
• Real-time Alerts
• Incident Management
• Workflow Management
• Self-service Portal
• Ticket Management
• Instant Chat Integration
• Social Media Integration
• Call Integration
• Knowledge Base
• Support Forum

Summary

Jira Service Management

• Request Management
• Incident Management
• Problem Management
• Change Management
• Asset Management
• Knowledge Management
• REST API

GLPI

• Available in all languages
• Powered by open source technologies
• Available for on-premises and on cloud

Pricing

Jira Service Management

Free

• Up to 3 agents
• Unlimited customers
• Service request management
• Incident management
• Change management
• Problem management
• Asset management
• Configurable workflows
• Self-service portal
• Knowledge base
• Queues
• Email and embeddable widget support
• SLA management
• Reporting and analytics
• Automation
• Multi-language support
• Apps and integrations
• 2GB file storage
• Community support

Standard

$20.00

• All Free features
• Up to 5000 agents
• Audit logs
• 250GB file storage
• Local business hours support

Premium

• All Standard features
• 99.9% uptime SLA
• Unlimited storage
• 24/7 premium support

GLPI

GLPI Network Cloud

$23.00

• 5 GB storage
• Backups
• Updates
• All core GLPI features
• Exclusive plugins
• Free data migration

Basic (on-premises)

$1,500.00

• Support L.3 unlimited
• Exclusive plugins

Standard

$4,400.00

• Support L.3 unlimited
• Exclusive plugins

Advanced (on-premises)

$14,700.00

• Support L.3 unlimited
• Exclusive plugins

FAQs

GLPI

What are some applications this service is commonly used in tandem with?- FusionInventory - plugin for Asset Management on GLPI.
Does this service offer an API?- Yes.
Who are the main user groups of this service?- The main users of GLPI are IT managers, IT technicians, IT admins.
Does this service offer multi-user capability (e.g. teams)?- Yes.
What is this service generally used for?- GLPI is used as a Helpdesk, Asset Management, Project Management tool, and to track the financials of the company.
Does this service offer guides, tutorials and or customer support?- Yes, we offer Knowledge Base with best practices.
What platforms does this service support?- On-premises installation (Linux) or on Cloud (SaaS).

Vendor Information

GLPI

• Likes: 1.93k

Other

Jira Service Management

Who uses Jira Service Management

• Startups
• SMEs
• Agencies
• Enterprises
  Desktop Platforms:
• Web App
• Windows
• Macintosh
  Languages:
  English, Chinese, Czech, Danish, Dutch, Estonian, Finnish, French, German, Hungarian, Icelandic, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish

GLPI

Who uses GLPI

• Startups
• SMEs
• Agencies
• Enterprises
  Languages:
  German, English, French, Arabic, Portuguese, Spanish, Russian

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